retrouveshop.com delivers all over the world using the couriers UPS and DHL, using customized boxes. Your order can be sent to any address you prefer (home, work, etc.), but not to a PO Box. Shipments in Italy are free for a minimum net order of € 100. If the order’s net amount is below 100 € the shipping cost of 10 € will be charged to the customer. Shipments to EU countries are free for a minimum net order of 250 €. If the order’s net amount is below 250 € the shipping cost will be calculated according to the shipping area selected. Shipments to the rest of the world are free for a minimum net order of 500 €. If the order’s net amount is below 500 € the shipping cost will be calculated according to the shipping area selected. All shipments are accompanied by an official invoice “retrouveshop.com”, issued by Retrouvè s.r.l., attesting the value of each individual item in Euro.
Any import taxes or duties for countries outside the EU are the customer's responsibility.
|Country||Shipping cost||Free shipping for orders over||Estimated delivery days|
|Australia||50.00 €||500.00 €||4|
|Austria||15.00 €||250.00 €||2|
|Belgium||15.00 €||250.00 €||2|
|Brazil||50.00 €||500.00 €||5|
|Bulgaria||20.00 €||250.00 €||2|
|Canada||50.00 €||500.00 €||4|
|China||50.00 €||500.00 €||5|
|Croatia||15.00 €||250.00 €||2|
|Cyprus||30.00 €||250.00 €||4|
|Denmark||20.00 €||250.00 €||2|
|Estonia||30.00 €||250.00 €||2|
|Finland||30.00 €||250.00 €||2|
|France||15.00 €||250.00 €||2|
|Germany||15.00 €||250.00 €||2|
|Greece||20.00 €||250.00 €||2|
|Hong Kong||50.00 €||500.00 €||5|
|Hungary||20.00 €||250.00 €||2|
|Ireland||15.00 €||250.00 €||2|
|Israel||50.00 €||500.00 €||2|
|Italy||10.00 €||100.00 €||2|
|Japan||50.00 €||500.00 €||5|
|Kuwait||50.00 €||500.00 €||4|
|Latvia||20.00 €||250.00 €||2|
|Lithuania||20.00 €||250.00 €||2|
|Luxembourg||15.00 €||250.00 €||2|
|Malaysia||50.00 €||500.00 €||5|
|Netherlands||13.00 €||250.00 €||2|
|Norway||25.00 €||250.00 €||2|
|Poland||20.00 €||250.00 €||2|
|Portugal||20.00 €||250.00 €||2|
|Romania||20.00 €||250.00 €||2|
|Singapore||50.00 €||500.00 €||5|
|Slovakia||20.00 €||250.00 €||2|
|Slovenia||20.00 €||250.00 €||2|
|Spain||20.00 €||250.00 €||2|
|Sweden||20.00 €||250.00 €||2|
|Switzerland||35.00 €||250.00 €||2|
|Turkey||30.00 €||250.00 €||2|
|United Arab Emirates||50.00 €||500.00 €||5|
|United Kingdom of Great Britain and Northern Ireland||20.00 €||250.00 €||2|
|United States of America||50.00 €||500.00 €||4|
Retrouveshop.com ensures that all orders are shipped from Brescia with an official invoice declaring the exact total of the goods purchased in Euro.
Delivery of the products will take place during each working day. The couriers do not call in advance or manage particular requests. Approximately, subject to the availability of the market, and without considering any force majeure reasons, the goods will be delivered to the courier within 48 hours from the first working day following the date of receipt of payment. To ensure that the goods are delivered on schedule, Retrouvè advises to enter your work address. Delivery times are approximate and depend on the availability of the product. For most destinations, the delivery is made within 8 days from the day of departure of the products.
Orders are shipped from retrouveshop.com (Brescia - Italy) from Monday to Friday, from 10:30 to 17:00. Orders placed on Friday evening, Saturday and Sunday will be processed by the following Monday afternoon. The Customer is required to verify that the package is intact and not damaged in any manner and only thereafter the Customer shall accept the delivery. Once accepted the Customer can not make any objection for the packaging's appearance of what was delivered in relation to the order made. Failure to collect the products ordered will result in the cancellation of the order by Retrouvè and a refund of the entire amount previously paid will be made. Reimbursement will be made on your credit card or your Paypal account, depending on the method of payment chosen when purchasing online.
During holidays, sale or promotion periods, delivery may take longer. In all cases retrouveshop.com reserves the right to postpone the shipment in case of events due to force majeure
Estimated transit time after dispatch:
USA and Canada: 3-4 days, according to the final destination
Europe: 1-2 day for major cities / 2-3 days for remote areas
Latin America: 4-5 days
Asia and the Middle East: 4-5 days
Australia and Oceania: 3-4 days for major cities / 4-5 days for remote areas
Africa: 3-4 days
retrouveshop.com shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of retrouveshop.com.
We remind first-time Clients that retrouveshop.com can request the Bank or Paypal to double check the transaction and the account information. This verification process will delay immediate shipping.
retrouveshop.com reserves the right to delay dispatch in the case of unforeseen circumstances.
All customers who place an order establish a business relationship with retrouveshop.com and therefore undertake and accept the delivery of their own parcel. If for any reason the customer refuses delivery of the shipment or requires to return it to the sender, the shipping fee charged to retrouveshop.com will be deducted from any refund due to the Customer. We remind that any exchange or return of product will be performed only after verification that the product is undamaged and unused by the Customer.
retrouveshop.com shipments are insured, free of charge, against theft and accidental damage. Once the shipment reaches its destination the insurance becomes invalid.