Shipping

retrouveshop.com delivers all over the world using the couriers UPS and DHL, using customized boxes. Your order can be sent to any address you prefer (home, work, etc.), but not to a PO Box. Shipments in Italy are free for a minimum net order of € 100. If the order’s net amount is below 100 € the shipping cost of 10 € will be charged to the customer. Shipments to EU countries are free for a minimum net order of 250 €. If the order’s net amount is below 250 € the shipping cost will be calculated according to the shipping area selected. Shipments to the rest of the world are free for a minimum net order of 500 €. If the order’s net amount is below 500 € the shipping cost will be calculated according to the shipping area selected. All shipments are accompanied by an official invoice “retrouveshop.com”, issued by Retrouvè s.r.l., attesting the value of each individual item in Euro.

Shipping costs

Any import taxes or duties for countries outside the EU are the customer's responsibility.

Country Shipping cost Free shipping for orders over Estimated delivery days
Australia 50.00 € 500.00 € 4
Austria 15.00 € 250.00 € 2
Belgium 15.00 € 250.00 € 2
Brazil 50.00 € 500.00 € 5
Bulgaria 20.00 € 250.00 € 2
Canada 50.00 € 500.00 € 4
China 50.00 € 500.00 € 5
Croatia 15.00 € 250.00 € 2
Cyprus 30.00 € 250.00 € 4
Denmark 20.00 € 250.00 € 2
Estonia 30.00 € 250.00 € 2
Finland 30.00 € 250.00 € 2
France 15.00 € 250.00 € 2
Germany 15.00 € 250.00 € 2
Greece 20.00 € 250.00 € 2
Hong Kong 50.00 € 500.00 € 5
Hungary 20.00 € 250.00 € 2
Ireland 15.00 € 250.00 € 2
Israel 50.00 € 500.00 € 2
Italy 10.00 € 100.00 € 2
Japan 50.00 € 500.00 € 5
Kuwait 50.00 € 500.00 € 4
Latvia 20.00 € 250.00 € 2
Lithuania 20.00 € 250.00 € 2
Luxembourg 15.00 € 250.00 € 2
Malaysia 50.00 € 500.00 € 5
Netherlands 13.00 € 250.00 € 2
Norway 25.00 € 250.00 € 2
Poland 20.00 € 250.00 € 2
Portugal 20.00 € 250.00 € 2
Romania 20.00 € 250.00 € 2
Singapore 50.00 € 500.00 € 5
Slovakia 20.00 € 250.00 € 2
Slovenia 20.00 € 250.00 € 2
Spain 20.00 € 250.00 € 2
Sweden 20.00 € 250.00 € 2
Switzerland 35.00 € 250.00 € 2
Turkey 30.00 € 250.00 € 2
United Arab Emirates 50.00 € 500.00 € 5
United Kingdom of Great Britain and Northern Ireland 20.00 € 250.00 € 2
United States of America 50.00 € 500.00 € 4

Shipping invoice

Retrouveshop.com ensures that all orders are shipped from Brescia with an official invoice declaring the exact total of the goods purchased in Euro.

Dispatch

Delivery of the products will take place during each working day. The couriers do not call in advance or manage particular requests. Approximately, subject to the availability of the market, and without considering any force majeure reasons, the goods will be delivered to the courier within 48 hours from the first working day following the date of receipt of payment. To ensure that the goods are delivered on schedule, Retrouvè advises to enter your work address. Delivery times are approximate and depend on the availability of the product. For most destinations, the delivery is made within 8 days from the day of departure of the products.

Orders are shipped from retrouveshop.com (Brescia - Italy) from Monday to Friday, from 10:30 to 17:00. Orders placed on Friday evening, Saturday and Sunday will be processed by the following Monday afternoon. The Customer is required to verify that the package is intact and not damaged in any manner and only thereafter the Customer shall accept the delivery. Once accepted the Customer can not make any objection for the packaging's appearance of what was delivered in relation to the order made. Failure to collect the products ordered will result in the cancellation of the order by Retrouvè and a refund of the entire amount previously paid will be made. Reimbursement will be made on your credit card or your Paypal account, depending on the method of payment chosen when purchasing online.

During holidays, sale or promotion periods, delivery may take longer. In all cases retrouveshop.com reserves the right to postpone the shipment in case of events due to force majeure

Order Delivery

Estimated transit time after dispatch:
USA and Canada: 3-4 days, according to the final destination
Europe: 1-2 day for major cities / 2-3 days for remote areas
Latin America: 4-5 days
Asia and the Middle East: 4-5 days
Australia and Oceania: 3-4 days for major cities / 4-5 days for remote areas
Africa: 3-4 days

retrouveshop.com shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of retrouveshop.com.
We remind first-time Clients that retrouveshop.com can request the Bank or Paypal to double check the transaction and the account information. This verification process will delay immediate shipping.

retrouveshop.com reserves the right to delay dispatch in the case of unforeseen circumstances.

All customers who place an order establish a business relationship with retrouveshop.com and therefore undertake and accept the delivery of their own parcel. If for any reason the customer refuses delivery of the shipment or requires to return it to the sender, the shipping fee charged to retrouveshop.com will be deducted from any refund due to the Customer. We remind that any exchange or return of product will be performed only after verification that the product is undamaged and unused by the Customer.

Shipment Insurance

retrouveshop.com shipments are insured, free of charge, against theft and accidental damage. Once the shipment reaches its destination the insurance becomes invalid.

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