Returns

On-line sales of Retrouvè’s products are governed by Chapter I of "Consumers’ in contracts" (by Articles 49-67 of the Consumer Code (Legislative Decree no. 206, dated September 6th, 2005, as amended by Decree no. 21, dated February 21st, 2014). This regulation gives consumers the right to terminate the contract or contract proposals, and to return the purchased product, obtaining reimbursement of the expenses incurred.

Time, procedures and conditions for exercising the right of withdrawal

The right of withdrawal may be exercised by the consumer, without specifying the reason, within 14 days after receipt of goods. The withdrawal period expires after the term of fourteen (14) days beginning from the day the products purchased were received by the customer or by a third party other than the carrier indicated by the consumer, or, in the event the customer has ordered multiple goods at the same time that were delivered separately, from the day the customer, or a third party other than the carrier indicated by the consumer, acquires physical possession of the last goods, the last lot or the last piece.

In order to comply the withdrawal period it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

To exercise the right of withdrawal, the consumer must inform us of his decision to terminate this contract by an unequivocal statement (eg a letter sent by post or email). In addition to expressing the desire of withdrawal, the consumer is kindly requested to specify the order number and date of issue, as well as the bank details for the reimbursement of the amount paid by the customer, if he has chosen this method of payment.

To this purpose the customer may use the attached withdrawal form, but it is not obligatory.

The Consumer is kindly requested to forward any communication to:
Retrouvè S.r.l.
Piazza del Mercato 30/A
25121 Brescia (BS)
Fax : +39 030 2400687
E-mail : office@retrouveshop.com

Effects of withdrawal

Method and duration of repayment

Shipments of return are not free. Any import taxes, duties or any return taxes are the responsibility of the customer.

In case of withdrawal from this contract, we shall reimburse all payments made toward us, excluded the cost of delivery and the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery we offer, without undue delay and in any case not later than 14 days from the day we are informed of your decision to withdraw from this contract.

Such refunds will be made using the same means of payment used by the customer for the initial transaction, unless the consumer has expressly agreed otherwise; In any case, the customer will not incur any fees as a result of such reimbursement.

The reimbursement may be suspended until receipt of the goods.

Returning goods and cost of returning

The goods must be delivered to Retrouvè S.r.l. – Piazza del Mercato 30/A - 25121 Brescia (BS) , without undue delay and in any event not later than 14 days from the day on which we are informed about the customer’s decision to withdraw from this contract. The deadline is met if you send back the goods before that the period of 14 days has expired.

After our customer service has received the notice of withdrawal, it will communicate to the Customer via e-mail within three business days an Acceptance Code for returning the goods that identifies the procedure.

Upon receipt of the acceptance code for returning the goods and not later than 14 days from the day on which we are informed about the customer’s decision to withdraw from this contract, the customer shall send the goods to Retrouvè S.r.l. - Piazza del Mercato 30/A - 25121 Brescia (BS).

We recommend, for the benefit of the client, to carefully pack the product in the original packaging, complete with all accessories, and to apply on the packaging in a visible position the acceptance code for returning the goods, previously printed and cut by the customer. Shipments without an Acceptance Code will not be accepted and returned to sender at his expense.

We also recommend, for the benefit of the client, to prepare the package with care by using suitable packaging (preferably the original one) and a courier or other means to allow the tracking of the shipment.

The goods to be returned, under the above mentioned conditions, should be sent to:
Retrouvè S.r.l.
Piazza del Mercato 30/A
25121 Brescia (BS)

All expenses for returning the product to Retrouvè Srl are charged to the customer.

Obligations of the consumer in case of withdrawal

The customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal pursuant to Law 22.05.1999, n. 185, does not apply for products not returned intact, i.e.

  • in the absence of the original packing;
  • in the absence of the security seal (colored seal that surrounds the product);
  • in the absence of the identification tag of the product;
  • in the absence of integral elements of the product (related accessories such as belts, brooches, etc ...);
  • product damage (unstitched item, lack of essential elements of the product - eg buttons-, etc ...);
  • the product has been used.

The right of withdrawal is also excluded, pursuant to art. 59 of the Consumer Code, in the case of supply of sealed goods which cannot be returned for reasons of hygiene or related to the protection of health and have been unsealed after delivery.

The right of withdrawal is reserved exclusively for consumers pursuant to art. 3 of the Consumer Code (Legislative Decree no. 206, dated September 6th, 2005,) and therefore cannot be exercised by legal persons and natural persons acting for purpose relating to their profession.

The customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

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